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Install of 10.22 never completes (Read 1889 times)
schkubey
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Install of 10.22 never completes
Jun 13th, 2017 at 1:30am
 
Hi

I was upgrading cFosSpeed from a version that was perhaps 6-8 months old (not sure).  The installer uninstalled the previous version, then needed a reboot.  After reboot, I re-ran the installer.  Installation gets about one third through (judging by the green progress bar) and then stalls.  I left it like this for 40 minutes and then cancelled the installation.  Upon a reboot, I can see that some of the software is installed but it won't run (i.e. there is a systray icon, but no status window and I can't run any spd commands).

I tried to uninstall and this wouldn't work.

Tried the installer again and it did the same thing - it got stuck.   I left it for 36 hours and it never completed.  Still got the icon in the systray, but that's it.

Nothing of note in the logs that I can see.  This is the first time I've had a problem and have been using the product for a zillion years.

Running on Win Server 2012R2 fully up to date.

Any ideas please?
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Re: Install of 10.22 never completes
Reply #1 - Jun 14th, 2017 at 9:28am
 
please send us this files:
- trace.txt  ( C:\ProgramData\cFos\cFosSpeed )
- cFosSpeed_Setup_Log.txt ( see windows directory )
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schkubey
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Re: Install of 10.22 never completes
Reply #2 - Jun 22nd, 2017 at 7:01pm
 
cFos Support wrote on Jun 14th, 2017 at 9:28am:
please send us this files:
- trace.txt  ( C:\ProgramData\cFos\cFosSpeed )
- cFosSpeed_Setup_Log.txt ( see windows directory )


Will do - how can I send them please?  I can't see an attachment upload feature.

Thanks.
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Re: Install of 10.22 never completes
Reply #3 - Jun 26th, 2017 at 6:15pm
 
Please send them by email (see forum avatar).

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