In case of a bluescreen while using our software we require a windows kernel memory dump to be able to look into the problem.
To generate the kernel memory dump please follow these steps:
To create the kernel memory dump adhere to the following settings of the function "kernel memory dump"
Now a kernel memory dump will be generated as soon as a bluescreen appears and unless otherwise specified saved as MEMORY.DMP.
Please archive your memory dump as a RAR or Zip file (we recommend RAR or 7-zip). Then send it to us by using our upload page or by mail.
Contact us if need be to inquire about submitting large files.