» What to do in case of a Blue Screen?

Generating a Windows kernel memory dump

In case of a bluescreen while using our software we require a windows kernel memory dump to be able to look into the problem.

To generate the kernel memory dump please follow these steps:

To create the kernel memory dump adhere to the following settings of the function 'kernel memory dump'

  • At 'START/Control Panel/System' under 'advanced' open the 'startup and recovery - settings'
  • At 'write debugging information' choose: 'kernel memory dump'
  • By clicking 'OK' confirm the changes and close the window 'advanced'
  • By clicking 'OK' confirm the changes and close the window 'System' and then the window 'Control Panel'
  • If you are using XP restart your computer (not required when using Vista!)

Now a kernel memory dump will be generated as soon as a bluescreen appears and unless otherwise specified saved as MEMORY.DMP.

Please archive this file as a zip (we recommend RAR or 7-zip ) and send it to us by using our upload page or by mail.

Contact us if need be to inquire about submitting large files.

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