Product Overview » Order Questions

Order Questions

Contact us, because your order takes a long time

Please keep in mind that orders are processed by us on workdays (Monday - Friday) only. Therefore, orders placed during the weekend will not be handled before Monday.
In addition, check first how security programs and safeguards on your system (like junk and spam filters, anti-virus software and scanners, and/or firewalls) treat *.cfos or *.cfosspeed file extensions. It is entirely possible that one of those applications somehow blocked our e-mail together with the attachment. Turning some security settings off or adjusting their configuration accordingly may therefore allow you to receive our e-mail and your license key.

Example: Allow a Outlook account to receive emails from cFos:

  1. Login to your Outlook account.
  2. Click on gear and then "Options"
  3. Now proceed to "Safe and blocked senders" under "Preventing junk email"
  4. Go to "Safe senders" and add our e-mail address.

You've lost your license key or password

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